To Pat Hirst relationships are everything! She began her career in sales and marketing in the transportation sector. In her role as Director of Customer Service for the Vancouver Port Corporation, she learned what it takes to lead a team and create results. She also learned the importance of communicating effectively, resolving differences and the strength of building positive work cultures.
In 1995 she made a career change focused on helping others. She earned a Certificate in Conflict Resolution at Mediation Services and apprenticed as a workplace mediator for two years. Working with challenged teams provided a unique lab of learning where she gained insights and tools for cultivating changes in people’s behaviours leading to transformation in relationships. It also inspired her to share her knowledge proactively, offering preventative insights through speaking engagements, training programs and her book, In a Perfect World: Interpersonal Skills for Life.
Through her consulting practice, Touchstone Resources, she shares strategies and tools to coach people to create the life they chose. She conducts needs assessments, understanding the client’s unique context, to design customized, practical and high impact solutions.
Pat believes that by working together, employees and leaders can create positive relationships, a collaborative culture and deliver results for their organizations.
Since 2019, Pat has worked with organizations on a full-time basis, including Wawanesa, People First HR and currently MacDon Industries. These endeavors have given Pat a renewed perspective on today’s workplace culture and how to support both leaders and employees as we navigate our complex world.
In 2024, Pat was awarded the Diversity Champion Award by Linamar Corporation. She was one of ten employees out of 36,000 globally, recognized for promoting diversity, equity and inclusion (DEI).
She looks forward to connecting with you to see how she can support your organization or team!
Credentials:
University Education
- Bachelor of Commerce (Honours) degree (Marketing Major) – University of Manitoba
- Certificate in Adult Education from St. Francis Xavier University
Certifications
- DEIB Specialist Certification – Academy to Innovate HR
- EQ-i2 & EQ360 Certification-MHS Talent
- Certificate in Conflict Resolution from Mediation Services in Winnipeg
- Certified Coach Practitioner – Canadian Coaches Federation
- Certified Behavioral Consultant – Personality Insights, Inc. – DISC Assessments
- General Insurance Essentials – Level 1 Honours -Chartered Insurance Professional Program
Affiliations:
- Instructor – University of Winnipeg – PACE Program
- NPNHub – Member & Certified Neuroplastian ®
- Institute of Organizational Neuroscience (ION)
- Manitoba Learning & Development Network
- Member: Manitoba Writer’s Guild
- Winnipeg Film Group
- CAPS – The Canadian Association of Professional Speakers from 2012 – 2019
Pat has held previous Instructional Roles with:
- Associate Trainer/Volunteer Mediator – Mediation Services, Winnipeg
- QNET Manitoba
- Chartered Professional Accountants – Manitoba
- Organization and Staff Development – Manitoba Civil Service Commission
- Red River College – Distance Education- Management & Organizational Behaviour
- York University, Schulich School of Business – Masters Certificate Program in Project Management and Business Analysis
Clients:
Pat has built relationship as a trusted advisor with clients ranging from insurance companies, utilities, high-tech companies, law enforcement agencies, trucking and logistics, manufacturing, government and retail.
Contact Pat today.
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